Solutions Architect

November 21

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Triple Whale 🐳

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eCommerce • SaaS • Artificial Intelligence

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server-side data flows • Collaborate with the customer's dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact • Develop implementation plans, surface best practices, and assist with light scripting (e.g., Python, SQL, API) to support custom use cases • Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations • Participate in escalations requiring deep technical investigation — using debugging tools (e.g., Postman, DevTools, logs) to identify and resolve issues • Partner cross-functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation • Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations • Contribute to internal documentation, tooling, and enablement that helps the CS org become more self-sufficient over time

🎯 Requirements

• 5+ years in solutions/implementation engineering with strong customer-facing experience • Hands-on expertise with RESTful APIs, SQL, JavaScript (tracking/pixels), and light backend scripting (Python/Node) • Proven ability to troubleshoot integrations end-to-end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools • Strong communicator who can translate complex technical topics for both dev and non-technical audiences • Familiarity with ecommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals • Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously