Client Service Manager

Job not on LinkedIn

October 24

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

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TRISTAR Insurance Group

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B2B • Healthcare Insurance

TRISTAR Insurance Group is a national third-party administrator (TPA) that provides insurance administration and risk management services to employers, insurers and public entities. Its solutions include property & casualty, workers' compensation, general and auto liability, managed care (bill review, case management, utilization review, nurse triage, pharmacy benefit management), absence and disability management, employee group benefits administration, and risk control and workplace safety services. TRISTAR emphasizes collaborative, technology-enabled and tailored services to transform risk into opportunity for its clients.

501 - 1000 employees

Founded 1987

🤝 B2B

⚕️ Healthcare Insurance

📋 Description

• Manages essential account set-up functions for new clients • Continually monitors TRISTAR’s service on assigned client accounts • Develops and delivers consultative stewardship reporting to clients; identifies and educates clients on claim activity and trends impacting programs; provides program recommendations • Conduct client visits, reviewing client loss experience and general company performance • Performs client renewal, contract revision, and Client Service Instruction preparation • Negotiates changes or improvements to the service plan • Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments • Coordinates client invoices, audits, and accounts receivable follow-up for assigned clients • Resolves all major customer service issues, identifies proactive solutions • Identifies and solicits cross-selling opportunities • Participates in the local insurance community through advanced education and affiliation memberships • Ability to produce analytical program data through graphs and tables, use spreadsheets efficiently, and perform calculations and automation to process large volumes of data • Ensures compliance with all applicable Quality initiatives • Travels as required

🎯 Requirements

• Bachelor's degree in a related field or equivalent combination of education and experience • Minimum of two (2) years of account management or three (3) to five (5) years of supervisor experience • Excellent oral and written communication skills, including presentation skills • PC literate, advanced skills in Microsoft Office products, Excel, and PowerPoint • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation and facilitation skills • Ability to work independently and in a team environment • Strong understanding of workers’ compensation and liability claims • In-depth knowledge of client service • Experience with Captives and Programs that deliver alternative risk solutions • Ability to handle conflict and confront challenging issues in a fast-paced work environment

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development opportunities