Data Analyst, Help Desk Analytics

Job not on LinkedIn

🕒 October 24

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triumph Enterprises, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🎖️ Defense

📦 Logistics

🏭 Manufacturing

Defense • Logistics • Manufacturing

Triumph Enterprises, Inc. is a service disabled veteran owned small business committed to delivering exceptional services, solutions, quality, and value to federal clients. The company specializes in a range of services including cybersecurity, business intelligence, program management, additive manufacturing, and IT service management. Triumph emphasizes the importance of data-driven insights and proactive solutions to meet the evolving needs of the federal government, challenging traditional approaches to ensure mission success.

📋 Description

• Collect, clean and analyze Tier 2 ticket data from approved VA systems • Monitor key performance indicators and flag anomalies • Build and maintain dashboards • Deliver the Weekly Data Analysis Report, Daily Active Ticket Report, Daily Ticket Trend Report and Service Desk Monthly Progress Report metrics • Report daily, weekly, monthly and special-study analysis of Tier 2, 3 and 4 tickets, including links to application defects • Recommend strategies to reduce ticket volume • Support incident and problem management • Follow VA data governance and security standards

🎯 Requirements

• U.S. citizenship required • Able to read, write, speak and understand English • Able to obtain and keep a VA Tier 2 / Moderate Risk background investigation • Complete VA privacy and security training • 3+ years of operational data analysis, preferably IT service management or contact-center data • ServiceNow reporting and dashboards • Advanced Excel • SQL or a business intelligence tool • Bachelor's degree in a quantitative or IT field, or equivalent experience • Microsoft Power BI Data Analyst (PL-300) or Tableau certification preferred • ITIL 4 Foundation preferred • ServiceNow Performance Analytics training preferred • Federal or VA reporting experience preferred • Experience presenting findings to program leadership preferred

🏖️ Benefits

• Remote work from anywhere in the United States • Core hours Eastern • Fair compensation based on local market wages • Equal consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

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