Member Experience Team Member, Tier 1

Job not on LinkedIn

🕒 October 26

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Truly Free

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏪 Marketplace

🛍️ eCommerce

👥 B2C

Marketplace • eCommerce • B2C

Truly Free is an online marketplace and membership-driven retail platform offering thousands of conscious, better-for-you products across beauty, personal care, home, baby, and pet categories. It emphasizes value-based sourcing (non-toxic, eco-friendly, cruelty-free, plant-based, non-GMO), features curated creator collections and brand discovery, and operates a rewards system (“Talents”) plus giveaway entries and member discounts to incentivize repeat shopping. The company targets conscious consumers seeking sustainable, clean alternatives and combines retail, community curation, and loyalty/sweepstakes mechanics.

📋 Description

• Serve as the first point of contact via phone, email, mail, and social media, delivering responsive and professional support • Investigate, resolve, and document customer inquiries, issues, and complaints; escalate complex matters as needed • Process order placements and cancellations; facilitate refunds and exchanges according to established policies • Troubleshoot product or service issues and propose effective solutions • Guide customers through next steps, including retention options when appropriate • Provide clear and comprehensive product and service information • Collaborate with the Member Experience Director to ensure service standards are met • Maintain accurate records and ticket histories using Zendesk • Track and update order information in Sticky.io • Communicate with internal teams via Slack • Document workflows in Google Workspace • Uphold service-level commitments, quality standards, and professionalism in customer interactions

🎯 Requirements

• High school diploma or equivalent • Minimum 6 months of customer service experience • Strong communication skills, including excellent reading comprehension and professional writing • Demonstrated teamwork, problem-solving, adaptability, and efficiency in a fast-paced environment • Self-motivated, with strong accountability and dependability • Technical proficiency with Zendesk, Sticky.io, Slack, and Google Workspace, or the ability to learn these tools quickly

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