Partner Support Coordinator, French Bilingual

Job not on LinkedIn

November 1

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Trupanion

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Insurance • B2C • Wellness

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

1001 - 5000 employees

Founded 2000

👥 B2C

🧘 Wellness

💰 $60M Post-IPO Equity on 2020-11

📋 Description

• Provide real-time support via phone, email, and chat across all partner channels. • Handle a high volume of inbound and outbound communications in a queue-based environment. • Troubleshoot technical and process-related issues, escalating when appropriate. • Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs. • Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns. • Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset. • Collaborate cross-functionally with internal teams to ensure seamless partner experiences. • Consistently meet or exceed productivity, quality, and customer satisfaction metrics.

🎯 Requirements

• 2+ years in a customer support role required. • Experience in the veterinary, pet insurance, or healthcare industry is a plus! • Bilingual in English and French • Exceptional verbal and written communication skills. • Familiarity with learning and navigating multiple programs including phone system, CRM, Excel, and other internal programs. • Ability to work efficiently in a fast-paced, phone and queue-heavy environment. • Strong attention to detail and ability to follow standard operating procedures.

🏖️ Benefits

• Full medical, dental, and vision benefits at no cost to the employee • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for your pet (1 dog or cat) • Paid time off to volunteer at nonprofit organizations • Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.