Associate Technical Account Manager

November 13

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Trustly

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Fintech • Finance • eCommerce

Trustly is a leader in Open Banking solutions, providing a cohesive suite of financial and payment products designed to modernize payments, reduce costs, and mitigate risk. The company focuses on delivering secure, low-cost payments and seamless financial services through industry-leading connectivity, offering services such as instant payouts, customer onboarding, risk assessment, and real-time account verification. Trustly serves a variety of industries, including billers, eCommerce, financial services, and gaming, leveraging high-quality, bank-validated financial data to enhance user experiences. Their solutions are tailored to enterprise needs, aiming to improve acceptance rates, minimize processing costs, and prevent fraud risk.

- employees

Founded 2008

💳 Fintech

💸 Finance

🛍️ eCommerce

📋 Description

• Develop strategic technical and operational relationships with key client stakeholders that enable and optimize the infrastructure required to deliver business value. • Understand, maintain, and drive high quality incorporation of Trustly within merchant and partner business operations and technical environments. • Identify and drive new feature requests with our Product teams. • Engage with merchants to overcome technical blockers and increase adoption. • Identify and present new services. • Lead quarterly operational summits to better continually tighten operational relationships, understand and technical needs. • Plan for Partner events and launches, partnering with Product, Operations, and Engineering to ensure client success during critical moments. • Be the point of escalation and management to resolution for technical and operational issues. • Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices. • Identifies irregularities in functionality and unexpected behaviors of Trustly products through proactive monitoring and transaction reviews. • Diagnose and identify issues with API’s, Code, and Trust Services.

🎯 Requirements

• Solid experience in enterprise level client-facing work • Experience with supporting APIs, and is able to explain API concepts to Trustly’s largest and most technical customers • Experience in web or mobile application concepts (understanding of native, hybrid, webview mobile apps) • A professional, confident and collaborative demeanor. You are an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization. • A strong product sense and is energized by the challenge of solving difficult user related problems. • Ability to lead complex integration conversations in a highly consultative and proactive manner. • Technical troubleshooting skills and is comfortable interfacing with technical teams. • An operationally savvy mindset, with an ability to identify and eliminate process friction • Strong written and verbal communication skills. • Experience within the payment industry is desired, but not required

🏖️ Benefits

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost; • Life insurance with differentiated coverage; • Meal voucher and supermarket voucher; • Home Office Allowance; • Wellhub - Platform that gives access to spaces for physical activities and online classes; • Trustly Club - Discount at educational institutions and partner stores; • English Program - Online group classes with a private teacher; • Extended maternity and paternity leave; • Birthday Off; • Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil; • Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!; • Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance; • Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!