Trust Wallet
The world's leading self-custody wallet trusted by over 150+ million users.
51 - 200 employees
Founded 2017
Customer Service Agent – Card Payment
Job not on LinkedIn
October 17
Trust Wallet
The world's leading self-custody wallet trusted by over 150+ million users.
51 - 200 employees
Founded 2017
📋 Description
• Provide timely and effective support to Trust Wallet card users via email • Communicate clearly to understand user needs and deliver appropriate solutions • Collaborate with internal teams to escalate and resolve complex issues • Educate users on best practices for safe use of Trust Wallet app and card • Manage user expectations and maintain clear communication during incident resolution • Document user interactions and feedback to improve card payment services • Participate in continuous improvement initiatives
🎯 Requirements
• 2-3 years of experience in frontline customer support • Background in customer service within banking or payment networks • Experience supporting digital wallets or blockchain payment solutions is a plus • Strong ability to explain technical information clearly • Excellent interpersonal skills with success in managing customer relationships • Strong organizational, multitasking, and time management skills • Excellent verbal and written communication skills in English and your native language • Passion for crypto payments and willingness to deliver outstanding customer experiences • Adaptable and resilient in a fast-changing environment • Ability to work flexible hours, including nights, weekends, and public holidays
🏖️ Benefits
• Excellent learning and career development opportunities • Work alongside diverse, world-class talent • Tackle fast-paced, challenging and unique projects • Work in a truly global organization • Work fully remotely with flexible working hours • Enjoy competitive salary and benefits
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