Director of Customer Success

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June 24

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Truvant

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Packaging Operations • Consumer Products • Manufacturing

Truvant is a leading provider of tailored and integrated packaging and manufacturing solutions, focusing on food, healthcare, and consumer products. With a commitment to innovation and sustainability, Truvant collaborates closely with global brands to streamline their supply chains and enhance product delivery to markets worldwide. The company operates facilities across multiple countries, offering services that include contract manufacturing, packaging operations, and dedicated solutions designed to meet the needs of its diverse clientele.

5001 - 10000 employees

Founded 2019

📋 Description

• Truvant is a rapidly growing, best-in-class, highly customer centric, contract manufacturing and contract packaging service provider for the worlds leading Food & Beverage and Consumer Packaged Goods brands with operations in North America and Europe. • Position Objective: The Director of Customer Success is responsible for managing multiple existing customer accounts as well as leading the development of potential new contract manufacturing and packaging opportunities with key customers and prospects across North America. • The position will lead internal and external activities and drive business development strategies that lead to the acquisition of new customers and increase customer retention and growth with existing customers in the CPG, Food & Beverage and Healthcare sectors. • The Director will coordinate and align with global counterparts to develop and manage key relationship plans for large global customers across North America and Europe. • This role will report to Truvants Chief Customer Officer and will interface regularly with the Executive Team and the CEO.

🎯 Requirements

• 5+ years of Contract Manufacturing and/or Contract Packaging • 5+ years of CPG/FMCG, Food & Beverage or Healthcare manufacturing or packaging • Extensive customer facing and solution development experience • Deep understanding of manufacturing, packaging and/or supply chain operations • Strong track record of delivering results via new business wins or account growth • Experience with large scale, complex selling to Fortune 500 customers - $10M+ deals • Deep understanding of financial components to deal development • Deep experience with either shared, dedicated or in-plant/in-DC contract packaging • Must be able to work independently however be an outstanding team player • 50% travel – primarily domestic and occasionally internationally • Ability to distill customer needs to the organization and maintain a strong customer focus • Ability to navigate complex customer organizational structures and build strong relationships • Supply chain management or operations experience a plus • Strong executive presence