AI Chatbot Developer – Google CCAI/Dialogflow

15 hours ago

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TTEC Digital

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Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Build and implement CCAI conversational AI flows, Looker BI dashboards, and CCaaS workflows. • Contribute to integration strategies for telephony, IVR, CRM adapters, and BYOC connectivity. • Apply Google Cloud security standards including audit logging, DLP, and encryption. • Participate in end‑to‑end build processes for CCAI and CCaaS environments. • Configure systems for high availability and optimize performance for large‑scale operations. • Develop and maintain knowledge bases, enabling features like Agent Assist, call summarization, and AI‑driven automation. • Provide proactive monitoring and L2/L3 support for CCAI, Looker, and CCaaS systems. • Manage MACD requests, troubleshoot incidents, and coordinate with carriers/vendors for resolution. • Maintain ITSM integration for automated ticketing and reporting. • Work closely with global network teams on QoS, routing, and firewall configurations. • Follow ITIL and managed services best practices. • Act as a subject matter expert for stakeholders and contribute to continuous improvement initiatives.

🎯 Requirements

• 5–7+ years of application development experience. • 3+ years working with Google Dialogflow ES/CX. • 1+ year of hands‑on experience with Google Cloud CCAI or other AI platforms (Amazon Lex, Kore.ai, Uniphore, IBM Watson). • Google Cloud certification or badge completion required. • Familiarity with Cloud Services Architecture, Apigee, Vertex AI. • Ability to support multiple projects simultaneously. • Experience with multi‑site contact center implementations. • Skilled in Speech‑to‑Text and Text‑to‑Speech services (Nuance, Google, Amazon). • Proficient in Java, JavaScript, .NET, C#, HTML, SQL, Python. • Experience in Looker dashboard design, contact center workflows, and CRM integration. • Knowledge of telephony protocols (SIP), cloud contact center platforms, and BYOC integrations. • Ability to balance development and support responsibilities. • Availability to work US daytime hours.

🏖️ Benefits

• Health insurance • Remote work options