Principal Project Manager

🔥 13 hours ago

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Effectively and successfully manage multiple large and medium sized projects with services component of varying sizes. • Manage the revenue, budget and margin for the programs • Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs • Create and manage a formal project plan, including Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule; Project Change Management Plan and Risk Management Plan • Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance; ongoing risk assessment and vendor coordination • Maintain internal system and process updates, including but not limited to: • - Project status updates to current project tracking systems. • - Update appropriate TTEC project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management • - Update project resource booking plans on a weekly basis, or as changes are known, and update new project scheduling and booking plans with urgency. • - Finance updates for end of month billing & project percent completion for revenue recognition, including collection assistance were needed • - Accurate and timely submission of project time worked weekly. • - Accurate and timely submission of expense reports • - Weekly and timely approval of project timesheets and expense reports.

🎯 Requirements

• Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. • Thorough knowledge of agile methodologies such as Scrum • Ability to think on your feet and handle tough conversations for the good of your team and the success of the project • The ideal candidate seeks to understand before prescribing a solution. • Interested in technology, especially in the services offered by Microsoft Business Applications, and helping improve the customer service of your clients • Excellent meeting presence (aka, you don’t get flustered easily) • Takes ownership of their projects, despite tough clients, difficult timelines, and tight budgets. • Experience in running Dynamics 365 programs will be an advantage

🏖️ Benefits

• Professional development opportunities • Flexible working hours