Technical Account Manager

November 7

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+17 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $125k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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TTEC Digital

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Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Serve as the operational and technical leader for a portfolio of clients within TTEC Digital’s Managed Services practice. • Drive service delivery, lead client relationships, and ensure operational excellence across all aspects of the client lifecycle. • Lead 2–3 renewal negotiations per client per quarter, including pricing, scope, and terms. • Conduct daily system and landing-zone checks, maintain knowledge bases, and drive automation scripting to ensure platform health and client satisfaction. • Plan and execute platform upgrades, schedule maintenance windows, and coordinate with Level 2 engineers and Cisco TAC. • Serve as the escalation point for P1/P2 incidents, lead or join incident bridges, and ensure timely, clear updates to clients and internal teams.

🎯 Requirements

• 6–8+ years of technical operations management, preferably in contact center technology (cloud or on-premises). • Proven experience in client management and technical consulting. • Hands-on experience with contact center technologies (voice/data networks, CTI, ACD, IVR, CRM applications). • Demonstrated ability to lead, mentor, and develop technical support teams. • Strong understanding of ITIL processes and best practices. • Experience managing commercial aspects of service delivery, including SOWs, invoicing, and resource planning. • Excellent communication, relationship-building, and problem-solving skills. • Ability to work effectively in a remote, global, and cross-functional environment.

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.