Customer Success Manager – General Manufacturing

🕒 August 12

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tulip Interfaces

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $100M Series C on 2021-08

Consulting • Healthcare • Logistics

Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.

📋 Description

• Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer • Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI • Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion • Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales • Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function • Collaborate with customers, Tulip's partners, Professional Services, Support teams, Sales, and Product Management

🎯 Requirements

• BA/BS (MBA/Masters preferred) • Direct experience with implementing change in manufacturing and operations • 4+ years of experience in Account Management, Customer Success, Management Consulting, or other client-facing roles in the manufacturing and operations industry • Experience creating and leading executive presentations • Experience working with enterprise corporations and multicultural business environments • Experience coordinating and leading action among cross-functional teams, including Sales, Product, Engineering, Marketing, and Professional Services • Ability to travel, estimated at 20% • Customer-focused approach and ability to partner with customers to deliver measurable impact • Ability to solve problems independently and structure information and initiatives • Clear communication across organizational levels

🏖️ Benefits

• Direct impact on product and culture • Company equity • Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week • Flexible work schedule and unlimited vacation policy • An inclusive, dog-friendly office with diverse and inspiring colleagues