Field Service Supervisor

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🕒 June 25

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Tunstall Americas

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Tunstall Americas is a leading provider of health and care technology solutions that empower individuals with health needs to live independently. Founded in 1957, the company operates in 18 countries and employs around 3,000 people. Tunstall works with health, housing, and social care providers to combine technology-based solutions with personalized services. They are dedicated to making a positive impact in the world through technological innovations and a commitment to diversity and inclusion. Tunstall's solutions are aimed at enhancing the quality of life for people worldwide through cutting-edge technologies and thoughtful service delivery.

📋 Description

• Manage the day-to-day operation of a team of Service Engineers, including the on-call rota and timesheet management • Provide supervisor on-call phone response for the regions • Provide leadership, support, coaching, and development to your team, including technical guidance and training • Provide cover in the absence of the Regional Operations Manager – Service • Review operational reports and performance data regularly, using insights to drive improvements in productivity, first-fix rate, quality, stock control, and attendance • Carry out site inspections and surveys as required • Act as the Safety, Health and Environmental representative for your team in the field, ensuring all company policies and procedures are adhered to • Demonstrate a comprehensive understanding of all core company products, their repair, and functionality • Be willing and able to work outside normal geographical boundaries when required, demonstrating flexibility to support customer needs • Provide high quality repair and maintenance service • Support team members with repairs and maintain existing equipment and systems across the full product range • Provide support with the installation of assisted living systems (Telecare/Telehealth) • Provide technical assistance to team members and customers when required • Ensure all required paperwork, reports, and documentation are completed accurately and submitted on time • Deliver weekly activity reports in line with company requirements • Resolve customer issues promptly and effectively, following guidance from the Operations Manager – Service • Build strong customer relationships to support contract retention • Participate in client meetings when required to understand needs and strengthen partnerships • Identify issues affecting customer satisfaction and contribute to solutions • Identify and develop revenue growth opportunities and cost-saving initiatives within the customer base

🎯 Requirements

• Comprehensive understanding of electrical and electronic systems and principles • Proven experience of working with vulnerable people • Effective communicator with demonstrable experience of delivering an excellent customer experience • Experience of coaching, mentoring and training others • A full driving license

🏖️ Benefits

• Competitive salary • 25 days holiday + public holidays • Holiday purchase scheme • Healthcare cash plan • Contributory pension • Paid volunteer day to support a cause you are passionate about • Company vehicle • Fuel card • Overtime opportunities • Car salary sacrifice scheme via Tusker • Enhanced maternity, paternity, adoption and shared parental pay entitlements • Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: free eye tests, retail discounts, EAP WeCare service - including a 24/7 online GP and mental health counselling service • Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials • A warm and welcoming team environment • Development and a chance to build a rewarding career