Senior Manager, Platform Operations

Job not on LinkedIn

August 13

Apply Now

Receive Emails with Similar Jobs

Turquoise Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Data • Compliance

Turquoise Health is a company dedicated to simplifying healthcare pricing by promoting price transparency. The company provides a platform that allows users to search and compare healthcare services, view price transparency compliance scores, and access a comprehensive suite of solutions for healthcare providers, payers, employers, and life sciences. Turquoise Health aims to empower consumers to make better-informed decisions about healthcare costs by providing data on rates, contracts, and bundled medical services. The company also offers tools for analyzing pricing data, enhancing compliance, and improving the patient experience.

51 - 200 employees

⚕️ Healthcare Insurance

📋 Compliance

💰 $20M Series A on 2022-05

📋 Description

• At Turquoise Health, platform reliability is the foundation of our customer experience. We’re looking for a Senior Manager, Platform Operations to lead the engineering efforts that keep our systems available, performant, and secure. • In this role, you’ll build and lead a talented team responsible for monitoring, scaling, and improving our infrastructure, while evolving our incident response capabilities. • Your leadership will ensure we meet strict SLAs, deliver a seamless user experience, and continually improve the way we operate at scale. • Your work will be central to empowering customers, protecting data, and enabling our teams to innovate without compromise. • We encourage anyone to apply for all open roles. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities... • Responsibilities — Leadership & Strategy: Hire, mentor, and manage a team of platform engineers dedicated to infrastructure reliability and performance. • Define and execute a strategic roadmap for platform operations that improves uptime, reduces incidents, and enhances customer trust. • Manage budgets, vendor relationships, and resources for our public site infrastructure. • Operational Excellence: Expand monitoring, alerting, and observability capabilities across engineering. • Establish and improve incident management processes, including on-call scheduling, root cause analysis, and post-mortem reviews. • Set and track SLOs and SLAs to measure and maintain high service quality. • Continuous Improvement: Partner with cross-functional teams to review and refine support processes, tools, and documentation. • Introduce best practices in automation and platform efficiency. • Provide support for engineering-wide initiatives. • Bonus Points: SaaS or data-intensive platform experience. • Familiarity with compliance and security frameworks (SOC 2, ISO-27001). • Python scripting experience. • Experience in a remote-first environment. • Salary: The salary range for this full-time position is $195,000-$215,000. Our salary ranges are determined by role and level, and reflect the minimum and maximum salary across all US locations (they are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. • Benefits: Competitive pay with equity options; Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options; Company-sponsored disability & life insurance; Flexible PTO; 401(k) + 4% Matching; Fully remote work + flexible working hours; $750 work-from-home setup budget; Paid bi-annual all-company in-person Summits; Quarterly $150 co-hanging stipend to meet up with coworkers; Monthly $100 health and wellness benefit; Generous paid family leave; Annual $1,200 learning & development stipend

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent experience. • 6+ years in platform engineering, site reliability, or related fields, including 2+ years managing engineers. • Proven expertise in incident response leadership and on-call management. • Strong experience managing cloud infrastructure (AWS) and platform services (e.g, Heroku). • Proficiency with monitoring and observability tools. • Excellent leadership and communication skills, with the ability to explain technical concepts to non-technical audiences. • Demonstrated ability to collaborate across functions.

🏖️ Benefits

• Competitive pay with equity options • Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options • Company-sponsored disability & life insurance • Flexible PTO • 401(k) + 4% Matching • Fully remote work + flexible working hours • $750 work-from-home setup budget • Paid bi-annual all-company in-person Summits • Quarterly $150 co-hanging stipend to meet up with coworkers • Monthly $100 health and wellness benefit • Generous paid family leave • Annual $1,200 learning & development stipend