Virtual Case Manager – Special Education

🕒 July 3

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 65%

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Tutor Me LA LLC

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201 - 500 employees

📚 Education

Education

Tutor Me LA LLC is an educational services provider specializing in personalized tutoring programs aimed at fostering academic and social-emotional development in students. The company offers both in-person and virtual instruction tailored to the needs of school districts, parents, and tutors. With a research-based approach, Tutor Me Education emphasizes high-quality instruction, data-driven personalization, and integration within school curricula to improve learning outcomes. They serve K-12 education across all subjects, providing high-dosage tutoring, professional development for parents, and support for special education needs. Their services are trusted by over 150 school districts, delivering over a million hours of live tutoring annually.

📋 Description

• Serve as the primary relationship manager for a caseload of families — building trust, answering questions, and being their go-to contact • Conduct intake calls with new families and set expectations clearly and confidently • Build and manage class schedules across multiple students, teachers, and platforms • Communicate proactively with families about scheduling, progress, and any concerns — via phone, video, and written correspondence • Monitor student progress and flag concerns to the appropriate specialist • Coordinate with instructors to ensure sessions run smoothly • Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools) without missing a beat • Represent Tutor Me Education professionally in every interaction — you are often the face of the company to our families • Support basic oversight of IEP/504 accommodation compliance (full training provided — deep SPED expertise not required)

🎯 Requirements

• Excellent verbal and written English communication skills — required, and heavily assessed in our interview process • Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings • Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office required; scheduling and CRM tools trained on the job) • Prior experience in a remote/virtual role strongly preferred • Strong organizational skills and ability to manage multiple priorities independently • Customer service, account management, or client-facing experience preferred • Bachelor's degree preferred, not required • **Some experience in an educational setting required** (school, tutoring, or similar) — experience with special education, IEPs, or students with disabilities is strongly preferred • Bilingual English/Spanish a plus

🏖️ Benefits

• Fully Remote! • PTO

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