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Legal Services Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

đźź  Senior

🧑‍💼 Attorney / Lawyer

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Twilio

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

đź“‹ Description

• Serve as the first point of contact for GTM and Telecom Carrier Relations legal inquiries • Review, vet, and respond to high-volume legal requests while following internal processes • Independently review and negotiate NDAs, SOWs, service orders, and related agreements • Support law firm eBilling matter creation, configuration, invoice escalations, and process improvements • Maintain operational expertise across Center of Excellence processes and update playbooks • Support ad-hoc operational projects and repeatable tasks across legal functions

🎯 Requirements

• Bachelor's degree • 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal • Strong knowledge of commercial contracts and contracting principles • Experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders • Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro • Experience using AI tools and understanding how LLMs can improve day-to-day legal work • Excellent written and verbal communication skills, attention to detail, and a customer-first approach • Process-oriented mindset and ability to work in a fast-paced, changing environment with minimal supervision

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts

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