Program Manager, Developer Community

9 hours ago

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

5001 - 10000 employees

📋 Description

• Own the Twilio Champions brand ambassador program from end-to-end, from recruitment and onboarding through enablement and offboarding, ensuring an exceptional experience for Champions and a clear line of sight to business outcomes. • Design and implement scalable systems for community operations, engagement tracking, and reporting, allowing programs to grow efficiently across multiple regions and initiatives. • Manage cross-functional projects, such as community platform enhances, recognition programs, or meetup initiatives, ensuring strong planning, communication, and accountability. • Collaborate cross-functionality to identify opportunities where community efforts can amplify company goals. • Drive strategic alignment by helping to create structured plans, metrics, and feedback loops that help teams make data-informed decisions about community involvement and investment. • Develop and maintain program insights in partnership with Marketing Strategy and Analytics to demonstrate impact and tell stories of success. • Mentor and guide others in project management best practices, operational excellence, and stakeholder management.

🎯 Requirements

• 4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment. • Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives.) • Proven success managing multiple stakeholders and leading projects across teams with different priorities. • Strong skills in process design, documentation, and continuous improvement. • Excellent written and verbal communication, including the ability to present complex ideas and present clearly to executives. • Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs).

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program