Customer Success Specialist – SynBio

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October 30

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Twist Bioscience

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Biotechnology • Science • Pharmaceuticals

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

501 - 1000 employees

Founded 2013

🧬 Biotechnology

🔬 Science

💊 Pharmaceuticals

📋 Description

• Assist the sales team with administrative tasks such as data entry, document management, and record organization • Collaborate with the sales team to provide white-glove service and ensure a high level of customer satisfaction • Respond promptly and professionally to customer and internal team inquiries • Work with the sales team to create accurate and tailored quotations for prospects • Foster strong, positive relationships with clients • Serve as a primary point of contact for clients, handling inquiries and providing product/service information • Monitor customer health and assist with onboarding • Create, implement, and maintain reports and dashboards • Keep internal dashboards updated and inform departments when action is needed • Collaborate effectively with the sales team to support their objectives

🎯 Requirements

• 2-4 years of experience in sales, account management, customer success, or client relations • Strong organizational skills and attention to detail • Excellent written and verbal communication skills • Proficiency with office software (e.g., Microsoft Office Suite) • Familiarity with CRM software is a plus • Self-motivated with the ability to work both independently and as part of a team • A proactive and resourceful approach to problem-solving

🏖️ Benefits

• Bonus • Equity • Generous benefits package