Customer Support Administrator, EMEA

10 hours ago

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Twist Bioscience

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Biotechnology • Science • Pharmaceuticals

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

501 - 1000 employees

Founded 2013

🧬 Biotechnology

🔬 Science

💊 Pharmaceuticals

📋 Description

• Creates and validates sales orders. Provides guidance to resolve errors or escalates to Manager for resolution of errors. • Coordinates the different internal and external requests and makes sure they are received by the responsible parties • Aides in sales quote generation for the field commercial team. • Works with internal teams such as Accounting, to ensure a correct invoice generation • Helps to maintain our databases as needed • Collaborates with internal and commercial teams to drive on time fulfillment of orders and resolution of issues to meet or exceed customer expectations. • Works on internal projects from the team’s project log to improve efficiency and processes • Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures • All other duties as assigned

🎯 Requirements

• relevant professional experience that indicates success in a high throughput manufacturing environment. • Associates or Bachelors degree in biology, chemistry or related field is desirable. • experience in customer support is a plus, but direct customer interaction is not immediately required • a strong attention to detail and a high level of self-organization to reliably work in a remote environment. • the ability to communicate effectively in writing and verbally in English with a wide variety of people and have strong interpersonal skills. • demonstrated ability to solve problems and work effectively in a team environment. • Excellent computer skills using Microsoft Office, G-Suite and ideally Salesforce; experience with ERP software a plus.