Customer Support Specialist, DNA Synthesis

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Twist Bioscience

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Biotechnology • Science • Pharmaceuticals

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

501 - 1000 employees

Founded 2013

🧬 Biotechnology

🔬 Science

💊 Pharmaceuticals

📋 Description

• Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone. • Perform product order intake across product lines by working with customers to obtain the necessary information or format. • Onboard custom vectors by obtaining and verifying the necessary information from the customer. • Provide information and guidance to help customers decide which product to buy and use our ecommerce website. • Stay current on the status of key account orders and provide proactive updates to internal stakeholders. • Generate sales quotes for sales reps within Salesforce’s quote to cash system. • Flexible work hours preferred; supporting different time zones.

🎯 Requirements

• Bachelor’s or Master’s degree in life sciences or related field and/or 3-4 years of work experience in biotech industry. • 2+ years of customer-facing experience. • Excellent verbal and written communication skills. • Attention to detail. • Able to multi-task, prioritize, and manage time effectively. • Strong computer skills, familiarity with Microsoft Office Suite and/or G-Suite, preferably including Salesforce and Zendesk.

🏖️ Benefits

• Health insurance • Flexible work hours