Project Manager – Libraries, IgG

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October 22

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Twist Bioscience

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Biotechnology • Science • Pharmaceuticals

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

501 - 1000 employees

Founded 2013

🧬 Biotechnology

🔬 Science

💊 Pharmaceuticals

📋 Description

• Respond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Library Team; respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries; maintain records • Coordinate and collate detailed library design input from customers and/or the global sales & support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication Team • Work with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparation • Working with the Director of the Library Business and Library Project Manager, prepare and distribute quotes for libraries and other related business; maintain an up-to-date database of issued quotations • Collect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipments • Maintain (transparent) accessible list of library WIP • Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped • Provide updates on project progress as agreed with certain customers • Manage communication between customers and the internal team providing order fulfillment details and deliverables • General knowledge of library fabrication work flows • Any other “ad hoc” projects not listed above as required from time to time • Follow regulatory and ISO 13485 requirements

🎯 Requirements

• 2-3 years of relevant work experience in the life sciences or related field, with >2 years in a customer facing role • Requires bachelor’s degree in Biology, Chemistry or related Life Science. Advanced degree and / or hands on laboratory experience a bonus • Customer communication from inquiry to delivery of services • Understanding of services offering and customer workflows that the services offerings address • Proven ability to work effectively with customers, internal operations and sales teams • Demonstrated track record of managing projects that meet customer expectations • Outstanding teamwork and communication skills • Hands on, high energy, positive attitude with a can-do attitude that gets it done • This is not an IT related role.

🏖️ Benefits

• Equal Opportunity Employer