Client Solutions Director

🕒 3 days ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

👔 Director

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Two Chairs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $23M Series B on 2019-08

Consulting • Healthcare • Healthcare Insurance

Two Chairs is a company that offers psychotherapy services with a focus on matching clients with the right therapist to build a strong therapeutic alliance. Currently serving California, Florida, and Washington, Two Chairs provides individual therapy through a combination of virtual and in-person sessions. The company emphasizes the importance of the client-therapist relationship and offers a structured matching process with licensed experts to understand each client's unique needs and preferences. With a diverse team of therapists representing over 90 areas of clinical expertise, Two Chairs is committed to providing personalized mental health care.

📋 Description

• Guide client and internal functional teams through health plan implementation from early sales cycle through initial launch • Partner on solutions initiatives across clients • Partner with Sales during late-stage deal cycles to scope technical and operational feasibility and present implementation capabilities to prospective payer executives • Define operational workflows, data integrations, and clinical referral pathways • Direct end-to-end implementation for large-scale enterprise health plan partners from contract negotiation to go-live • Identify bottlenecks, technical blockers, and regulatory constraints and drive mitigation strategies • Establish implementation governance, cross-functional alignment, and executive sponsor visibility • Lead post-launch transition to Account Management, monitor stabilization metrics, and identify expansion opportunities • Support cross-payer initiatives and strategic projects • Capture implementation learnings and improve process documentation and standardization • Build reusable implementation playbooks, toolkits, and standard operating procedures • Establish cross-functional partnerships, lead active implementations, and standardize project management structures • Deliver timely, in-scope health plan launches, expand partner integration pathways, and build scalable client solutions infrastructure

🎯 Requirements

• Deep experience working to implement solutions with health plans • Demonstrated expertise in health plan operations, including eligibility integration, claims/billing workflows, utilization management, network operations, and compliance • Proven track record of managing highly complex, multi-stakeholder enterprise implementations from strategy through post-launch stabilization • Mastery of project management tools and methodologies • Strategic mindset able to navigate ambiguity, structure unstructured problems, evaluate risks, and make sound decisions in fast-paced startup environments • Exceptional written, verbal, and visual communication skills • Comfort presenting to key stakeholders at major health plans and leading joint steering committees • Proficiency in translating complex data into strategic insights • Familiarity with Looker, Excel, SQL, and Google Sheets • Passion for mental health access and alignment with Two Chairs’ core values • Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

🏖️ Benefits

• Bonus based on growth and key objectives • Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • 401(k) Retirement savings options • One-time $200 Work from Home reimbursement • Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Paid parental leave

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