Retention Customer Service Officer – Sales Experience

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Twoconnect

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HR Tech • B2B • Marketplace

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

201 - 500 employees

Founded 2018

👥 HR Tech

🤝 B2B

🏪 Marketplace

📋 Description

• Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls. • Leverage the company’s systems and tools to meet sales targets within established service times. • Follow up on leads generated on the website. • Identify sales opportunities from existing client quotes within 4–6-week campaigns. • Maintain accurate and detailed records of sales activities and customer interactions. • Inform management of potential areas for growth in product, service, and education sales. • Answer customer claims queries.

🎯 Requirements

• Proven experience in a Customer Service/ Sales environment. • Demonstrated ability to identify and meet customer needs through effective sales techniques. • Excellent oral and written communication skills to interact with customers and internal teams effectively. • Proficient in using computer systems and software to record sales activities and access customer information. • Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships. • Ability to learn new information (product and company knowledge).

🏖️ Benefits

• Work from home • Mon - Fri: 5:00 AM – 2:00 PM PH time (*adjustments will be made for daylight saving time*) • HMO with 1 free dependent and medical reimbursements • Government-mandated benefits • Work from home allowances • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success