Sales Support Representative – Chiropractic, Healthcare

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

Twoconnect

WebsiteLinkedInAll Job Openings

HR Tech • B2B • Marketplace

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

201 - 500 employees

Founded 2018

👥 HR Tech

🤝 B2B

🏪 Marketplace

📋 Description

• Engage with new and existing patients via phone, email, and in-person with clarity, professionalism, and empathy. • Use a confident, consultative communication style to convert inquiries into appointments and re-bookings, supporting patients in committing to their care plan. • Guide patients through step-by-step communication protocols (cascading style), ensuring clarity and engagement at each phase of their care. • Accurately process payments, manage billing records, and support patients with financial questions in alignment with clinic policies. • Coordinate patient scheduling, follow-ups, and ensure practitioners’ calendars are optimised. • Support long-term patient relationships by checking in, answering questions, and managing recall systems. • Maintain up-to-date patient records, liaise with health insurers if required, and uphold privacy and compliance standards. • Ensure CRM and admin systems are up to date and contribute to reporting on performance KPIs. • Other role specific duties as they arise.

🎯 Requirements

• Bachelor’s degree in Health Sciences, Communications, Business, or a related field. • Exceptional communication skills, both spoken and written — clear, warm, and persuasive. • Strong sales or client-facing experience, ideally in health, wellness, or service-based industries. • Confident handling of payments and familiarity with basic billing practices or POS systems. • Demonstrated ability to follow structured processes and adapt messaging with a cascading communication approach. • Friendly, calm, and professional manner — especially under pressure or when managing sensitive conversations. • Highly organised and reliable, with strong attention to detail. • Proficiency with clinic software, CRM systems, and general office tools (e.g., Google Workspace, Microsoft Office). • Passion for holistic health and the chiropractic philosophy is a plus. • Previous experience in a chiropractic, allied health, or wellness clinic desirable. • Background in sales, customer service, or front-desk operations highly advantageous. • Understanding of patient care journeys and the importance of continuity in health services.

🏖️ Benefits

• Work from home • Mon - Fri: 7:00 AM – 4:00 PM PHT(*adjustments will be made for daylight saving time*) • HMO with 1 free dependent and medical reimbursements • Government-mandated benefits • Work from home allowances • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success