Analista de Sucesso do Cliente

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October 29

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Twygo

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Education • eCommerce • SaaS

Twygo is a Learning Management System (LMS) designed to facilitate training and development within organizations. The platform allows companies to create, share, and manage online courses to engage their teams, train partners, and educate customers. It features tools such as gamification, mobile access, advanced analytics, and customization options to enhance the learning experience, making it easy for users to access knowledge anytime and anywhere. With a focus on simplifying corporate training, Twygo has successfully launched over 23,000 corporate universities and has helped millions develop their skills through online education.

51 - 200 employees

Founded 2017

📚 Education

🛍️ eCommerce

☁️ SaaS

📋 Description

• Atendimento ao cliente, sendo responsável pela sua carteira; • Consultorias e Treinamentos Onboarding de uso da plataforma Twygo; • Controle e Monitoramento dos registros de todas as ações junto aos clientes; • Realizar o trabalho de retenção dos clientes; • Gerir suas campanhas, com base na sua carteira de clientes, garantindo suas entregas mensais; • Realizar o procedimento de kick off junto aos clientes; • Ter domínio sobre as pesquisas de satisfação dos clientes, garantindo a alta performance.

🎯 Requirements

• Área de Formação: Negócios, Administração, Marketing, Sistemas (TI), Psicologia e áreas afins; • Experiência em implantação de software, vendas e relacionamento com clientes; • Excelente comunicação oral e escrita; • Conhecimento do MS Office (Word, Excel, PowerPoint e Outlook) e Internet.