Senior Customer Success Manager

🕒 2 days ago

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Logo of Ubeya

Ubeya

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

⚽ Sports

💰 $10M Series A - Ubeya on 2024-10

B2B • SaaS • Sports

Ubeya is a leading B2B SaaS workforce management platform that streamlines staffing operations for temporary and event-based work. Its Ubeya OS and Ubeya Stadia product manage large-scale event and stadium staffing, supporting internal and agency workers across major sports and entertainment venues. The platform helps staffing agencies and venues coordinate scheduling, shifts, and operational workflows at scale to improve efficiency, resilience, and worker engagement.

📋 Description

• Serve as a Strategic Partner to our US Enterprise and Mid-Market Clients • Drive expansion into new markets and industries by identifying opportunities for account growth • Proactively identify and execute upsell and cross-sell opportunities to drive revenue growth • Build and maintain deep relationships with key stakeholders • Provide personalized training and support to ensure clients maximize the platform’s potential • Monitor client satisfaction and account health through data-driven analysis

🎯 Requirements

• 5+ years in Customer Success with a focus on US Enterprise Clients • Strong work ethic and integrity with executive project management skills • Experience working with Salesforce and web-based technologies • Experience with US Enterprise-level accounts or background in HR/ HRM/ Workforce management is advantageous

🏖️ Benefits

• Employee stock options • Professional development opportunities • Flexible work environment

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