Customer Support – Loan Analyst

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🕒 July 9

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UFS Tech

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💳 Fintech

🔒 Cybersecurity

💰 $19.9M Venture Round - UFS on 2019-05

Banking • Fintech • Cybersecurity

UFS Tech is a technology and services provider focused on empowering community banks. It delivers core banking and digital banking platforms, payments, cash management, and customer engagement tools alongside managed IT services (private cloud, hosted email, end-user support), cybersecurity offerings (virtual firewall management, vulnerability management, SureProtect/SureWatch), backup and disaster recovery, document imaging and delivery, and advisory services for IT, information security, and regulatory compliance. UFS positions itself as a partner to community banks, offering purpose-built, modular solutions and professional services to help banks operate securely, meet regulatory requirements, and grow customer relationships.

📋 Description

• Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to banking software support. • Logs and tracks all requests using company's customer management tracking system, including documenting all actions taken to resolve requests • Assists in implementation of new software releases for applications responsible for supporting bank processing • Documents resolutions in a central location for knowledge sharing internally and with customers • Participates on bank conversion/merger/acquisition teams as needed • Assists with Major Projects and Initiatives as assigned • Participates in assessments, project planning and client meetings • Works with third party vendors on behalf of customers • Analyzes and evaluates service requests to identify trends and make recommendations • Other duties as assigned

🎯 Requirements

• Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent • Three (3) years prior experience in bank/financial industry desired • Three (3) years prior experience in direct client support desired • Prior experience with Fiserv Premier Loan Core banking software desired