Customer Service Representative

November 13

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Carenet Health

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Carenet Health is committed to delivering the business of healthcare through leading-edge technology, unmatched perspective and insights, and operational excellence to help providers, payers and health service organizations better meet consumer healthcare needs. For more than 25 years, we have delivered bespoke solutions to help healthcare companies around the globe solve complex business challenges faster while delivering world-class engagement outcomes for consumers.

1001 - 5000 employees

Founded 1988

📋 Description

• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests • Research customer issues and find workable solutions • Provide response to inquiries including scheduling appointments, referral inquiries • Assist with insurance questions, medication requests or general information requests • Identify and understand customer needs; quickly gain customer trust and confidence • Have fun learning new products and projects!

🎯 Requirements

• High School diploma/GED or equivalent (will be validated during background check) • Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience • Strong communication skills via phone, email, chat, etc. • Excellent customer services skills • Excellent demonstration of caring, empathy and compassion • General knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB, Teams, Tower, and BSA • Flexible with work schedule • Able to provide 2 monitors 22 inch each with both HDMI and Display ports

🏖️ Benefits

• health, dental, and vision insurance • 401(k) plan with company match • paid time off (PTO) and holidays • flexible spending accounts (FSAs) • employee wellness programs • career development opportunities