Application Administrator

Job not on LinkedIn

🕒 September 2

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UMGC Ventures

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📚 Education

🤝 Non-profit

Education • Non-profit

UMGC Ventures is a 501(c)(3) non-profit supporting organization for University of Maryland Global Campus (UMGC). It serves as a hub for innovation in learning design and development, aiming to create transformational solutions in higher education tailored to the needs of learners, businesses, community organizations, and governments. The organization focuses on digital learning experiences, modularized learning, and developing new credentialing and certification programs to support workforce development. UMGC Ventures is committed to delivering globally accessible, affordable, and quality adult education, leveraging agility and strategic thinking to adapt to evolving educational needs.

📋 Description

• Configure and modify in-house, vendor-hosted, cloud-based, and COTS software applications • Contribute to solution design, configuration, deployment, maintenance, and upgrades • Manage system security, user roles and permissions, application monitoring, and performance optimization • Gather and document business requirements and configure program properties to meet business needs • Perform system administration with COTS applications • Develop solutions with business stakeholders and provide technical expertise on application implementation project teams • Ensure compatibility and interoperability of in-house applications • Monitor, maintain, support, and optimize production applications • Perform daily monitoring and troubleshooting of in-house and COTS applications • Provide orientation and training to end users • Coordinate with vendors to resolve problems and emergencies • Perform Tier III troubleshooting and coordinate with developers and suppliers • Support testing and end-user reviews for modified and new systems • Collaborate with analysts, designers, and system owners on software testing • Evaluate, install, configure, and support enterprise application deployments and enhancements • Analyze documentation and technical specifications for applications under deployment or consideration • Prepare functional development specifications and system configuration changes • Gather detailed requirements for large-scale projects and enhancements • Coordinate User Acceptance Testing (UAT) • Provide input to BRD and functional specification documents • Provide SRD and SES documents to UAT and system test groups • Document process design, user requirements, functional/system requirements, test plans, and integration efforts • Support data migration and cutover plans • Develop written reference and support material for reporting, analytics, and decision-support solutions • Ensure the quality and accuracy of documentation from team members • Build and monitor project plans and deliver deliverables on time

🎯 Requirements

• 4+ years of experience, including 3+ years of direct hands-on experience in full lifecycle implementations, deep functional configuration, and/or Tier 3 systems troubleshooting • Extensive experience with core software applications such as Desire2Learn, ServiceNow, Salesforce.com, Saba, Liferay Portal, SharePoint, WebEx, Wimba, or comparable products • Familiarity with ITIL processes • Experience generating and delivering business process definitions, gap/fit analysis, and pre-implementation workshops • Experience creating and maintaining business requirements documents, statements of work, project plans, test plans, and other project-related documents • Experience defining solution strategies, building business cases, analyzing systems requirements, developing process maps and swim lanes, designing and prototyping solutions, defining testing requirements, defining support procedures, and implementing practical solutions • Extensive software knowledge including Microsoft Word, advanced MS Excel data manipulation and formatting, and MS Access • Excellent written and oral communication skills • Excellent listening and interpersonal skills • Ability to communicate ideas in technical and user-friendly language • Keen attention to detail • Ability to prioritize and execute tasks in a high-pressure environment and manage competing information • Ability to work in a team-oriented, collaborative environment • Strong analysis and decision-making skills in an application development/ERP implementation environment • Ability to work independently, manage workload, and report project status • Knowledge of applicable data privacy practices and laws • Bachelor’s Degree preferred • Cover letter and resume required

🏖️ Benefits

• 22 days of paid vacation • 15 days of sick leave • 3 personal days • 16 paid holidays (17 during general election years) • Health care, medical with vision, dental, and prescription plans for individuals and families • Term Life Insurance • Accidental Death and Dismemberment Insurance • Long-Term Disability (LTD) Insurance • Flexible Spending Accounts for medical and dependent care expenses • Optional Retirement Program (ORP) or Maryland State Retirement and Pension System (MSRPS) • Supplemental retirement plans including 401(k), 403(b), 457(b), and Roth options • Tuition remission for Regular Exempt Staff; spouses and dependent children eligible for undergraduate tuition remission after two years of service