IT Support Specialist

November 20

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Unbounce

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SaaS • eCommerce • Marketing

Unbounce is a leading landing page platform built for marketers and agencies that focuses on enhancing marketing campaign results. It offers a variety of features such as AI-powered copywriting, A/B testing, and AI optimization to help users create high-converting landing pages without the need for a designer or developer. The platform supports integration with popular marketing tools, popups and sticky bars to capture attention, and provides hundreds of industry-optimized templates to accelerate the creation process. Unbounce is designed to handle traffic and conversions at scale, making it ideal for SaaS businesses, eCommerce stores, and marketing agencies.

201 - 500 employees

Founded 2010

☁️ SaaS

🛍️ eCommerce

💰 Series A on 2020-06

📋 Description

• Providing IT support and incident resolution for our employees, focusing on first-call resolution and proactive communication. • Creating, maintaining, and administering technical documentation through Confluence. • Managing assets and inventory with care and accuracy. • Owning the onboarding experience for new employees—ensuring accounts, hardware, and training are in place and presented clearly. • Evaluating, testing, and implementing new hardware and software. • Recording issues and solutions to build both user-facing and admin-level documentation. • Supporting and improving our mobility device management practices (Jamf, Intune, Meraki, etc.). • Contributing to team projects and identifying opportunities to streamline or automate workflows. • On rare occasions, working extended or alternative hours for rollouts, system upgrades, or other projects.

🎯 Requirements

• Bachelor's degree in IT, Computer Science, or a related field, or a comparable mix of training and hands-on experience. • 2+ years in an IT support, help desk, or a technical customer service role. • Broad knowledge of MacOS (80%) and Windows (20%). • Experience managing users, groups and applications through Google Workspace and Okta (or similar SSO platform). • Experience with supporting end-users through tools such as Zendesk, Google Apps, and Slack. • Experience with MacOS and Windows deployment/management tool sets like Jamf, Intune, and Apple Business Manager. • Knowledge of BitLocker/FileVault encryption. • A passion for reducing manual work and identifying opportunities for automation/efficiency improvements.

🏖️ Benefits

• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year! • Remote First Team • Flexible Hours • Work From Anywhere Program • Health Insurance • Employee Assistance Program (EAP) • Quarterly Company Wide Recharge Days • End of Year Company Wide Holiday Closure • Maternity & Parental Leave Program • $2000 Lifestyle Spending Account (LSA) • Weekly Virtual Yoga Classes • RRSP, 401(K), WWK Pension Personal Contributions *Not employer matched • Volunteer Day • Team Building Budget • Referral Program ($1000) • Anniversary Milestone LSA Top Up • Birthday Day Off • Professional Development Budget