Customer Success Manager

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Momentus Technologies

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SaaS • Enterprise

Momentus Technologies is a company renowned for its comprehensive venue and event management software solutions. By uniting cutting-edge technologies and industry expertise, Momentus helps organizations manage a diverse range of events across various spaces such as convention centers, corporate settings, stadiums, arenas, and arts & culture venues. The company's platform integrates various tools like CRM, booking, event management, and reporting, allowing seamless access to data and streamlined processes for users. With a focus on optimizing space utilization, improving operational efficiency, and enhancing the overall event experience, Momentus Technologies empowers users to deliver extraordinary moments and maximize revenue.

201 - 500 employees

Founded 1985

☁️ SaaS

🏢 Enterprise

📋 Description

• Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. • Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. • Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health. • Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates. • Collaborate with teams to drive renewals, identify crosssell/upsell opportunities, and increase retention. • Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. • Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. • Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. • Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction.

🎯 Requirements

• Proven experience in a customer-facing role, preferably as a Customer Success Manager. • Strong communication and interpersonal skills. • Ability to understand technical concepts and explain them to non-technical audiences. • Problem-solving and conflict resolution skills. • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. • Results-driven with a focus on customer satisfaction and retention. • Events industry experience is a plus.

🏖️ Benefits

• Remote Work: We believe in work that works for you. • Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career. • Two annual tickets to attend events hosted by our valued customers, fostering strong relationships and industry connections.