Technical Account Manager

Job not on LinkedIn

June 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Union.ai

WebsiteLinkedInAll Job Openings

Artificial Intelligence • SaaS • Enterprise

Union. ai is a company that offers a unified AI workflow and inference platform designed to streamline the development, management, and deployment of AI models. The platform aims to unify data, models, and compute with execution workflows, enabling increased speed to market and enhanced developer productivity. Union. ai tackles common AI transition problems such as disconnected development teams, high cloud costs, and slow speed to market by providing an integrated platform for automating workflows and enhancing collaboration, cost observability, and compliance.

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $10M Seed Round on 2022-04

📋 Description

• The goal of the Technical Account Manager role is to be the primary liaison for our key customers, ensuring their successful adoption, implementation, and ongoing optimization of the Union Cloud platform and Flyte. • Leveraging your deep expertise in AI workflows, data pipelines, and cloud environments, you will guide customers through complex integrations, provide training, troubleshoot challenges, drive product utilization, and translate their evolving business needs into actionable insights for our product and engineering teams. • You will ensure stakeholders get maximum value from the platform. • Your ability to build strong cross-functional relationships, anticipate requirements, and deliver proactive solutions will be pivotal in driving customer retention and expanding our platform’s value within their AI and data ecosystems. • You’ll act as a strategic partner to users, helping them navigate evolving AI workflows while surfacing key insights that inform product development and roadmap priorities. • You’ll collaborate directly with AI, ML and platform engineering teams, as well as technical decision-makers, to ensure seamless implementation, accelerate value realization, and build strong partnerships that support retention, expansion, and customer advocacy.

🎯 Requirements

• 5+ years of experience in a technical role such as Solutions Engineer, Technical Account Manager, Solutions Architect, or ML/Data Engineer within a B2B devtools or platforms. • You’ve worked closely with enterprise engineering and product teams—whether in customer success, solutions engineering, DevRel, or internal ML platform roles—and can credibly lead both architecture discussions and business reviews. • You have at least design and architecture-level understanding of systems involving data processing, model training, serving, or monitoring. • Experience in MLOps/LLMOps, machine learning pipelines, and data orchestration tools. • Proficiency in Python, or genuine desire to learn, given its prevalence in data science. • You’ve developed and executed account plans focused on growth through adoption, usage expansion, and product-led revenue—especially in a land-and-expand motion. • You write clearly, speak thoughtfully, and can tailor your communication to both hands-on users and executive sponsors. • You are curious, proactive, and self-directed—you seek ownership and are not afraid to experiment. • You build trusted relationships quickly and are motivated by helping others succeed; you view the success of your customers as your own. • Bonus: You’ve contributed to or participated in relevant AI or MLOps open-source communities, forums, or customer advocacy programs.

🏖️ Benefits

• Excellent medical - We pay 100% of your premiums and 90% for your dependents • Generous dental and vision plans- We pay 90% of the premiums for you and your dependents • Meaningful equity in the form of options – all employees are owners here • Unlimited time off + 12 company holidays • 401K match - Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5% • 16 weeks paid parental leave for primary and secondary caregivers • Flexible work schedule (some restrictions apply) • For in office employees: Lunch provided onsite and well stocked kitchen with snacks and drinks.