Operations Specialist

Job not on LinkedIn

October 23

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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United Woundcare Institute

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Healthcare Insurance • Non-profit • Pharmaceuticals

United Woundcare Institute is a non-profit organization dedicated to providing comprehensive wound care treatment and support. They treat nearly 10,000 wounds each month, focusing on healing rather than managing wounds, with a patient-centered approach that ensures continuity of care across various settings including hospitals, skilled nursing facilities, and homes. Their services are guided by evidence-based protocols and a commitment to high-quality care, making them a trusted partner in wound healing.

501 - 1000 employees

Founded 2021

⚕️ Healthcare Insurance

🤝 Non-profit

💊 Pharmaceuticals

📋 Description

• Serve as the central point of contact for supply management across 11 states and 50–75 field clinicians. • Conduct weekly supply reviews with each clinician, documenting requests and ensuring timely orders via the web-based ordering system. • Source alternatives when items are unavailable — including substituting generic equivalents or ordering through alternate vendors such as Amazon, McKesson, or other approved suppliers. • Maintain and update a centralized supply tracking spreadsheet, ensuring accurate inventory reconciliation. • Perform cost analyses and usage reports using Excel (including pivot tables and filters). • Ensure all supplies and grafts are ordered, tracked, and delivered within expected timelines while minimizing waste and cost. • Review upcoming patient graft appointments in the EMR and generate a weekly list of scheduled cases. • Coordinate with scheduling coordinators and field clinicians to confirm graft type, quantity, and shipping location. • Cross-check new orders against previous shipments to manage existing inventory and reduce excess. • Maintain detailed records of graft utilization, shipments, and returns. • Monitor the CarePort web-based referral platform for all 11 states to ensure timely review and response to new referrals. • Triage and evaluate 25–85 daily referrals to ensure completeness, eligibility, and readiness for scheduling. • Review and interpret insurance information (Medicare, Medicaid, commercial, and secondary payers) to verify patient eligibility. • Communicate professionally and promptly with referring hospitals, clinicians, and internal teams, ensuring referrals are responded to within established turnaround times. • Partner closely with Scheduling and Sales to ensure all qualified referrals are accepted and scheduled efficiently. • Maintain accurate tracking and reporting metrics in shared databases or spreadsheets.

🎯 Requirements

• Bachelor’s degree preferred (Healthcare Administration, Business, or related field) or equivalent experience. • Minimum 2–4 years of experience in healthcare operations, medical supply coordination, or patient referral management. • Strong customer service orientation with excellent verbal and written communication skills. • Proficiency in Microsoft Excel (pivot tables, VLOOKUP, sorting/filtering, and data analysis). • Comfortable working with web-based systems and EMRs (CarePort experience preferred). • Demonstrated ability to multi-task, prioritize, and respond rapidly to time-sensitive requests. • Familiarity with medical terminology and insurance verification processes. • Highly organized, detail-oriented, and cost-conscious in managing supplies and vendor relationships.

🏖️ Benefits

• Competitive compensation**Robust health benefits package including premium health, dental and vision insurance. FSA, HSA**Company sponsored Short and Long Term disability**Company Sponsored Life Insurance**401k plan with generous company match**Generous PTO policy with paid holidays and sick leave** ****Ready to join a passionate team and make a difference in healthcare? We want to hear from you!**