Developer Advocate

Job not on LinkedIn

August 27

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Developer Relations (DevRel)

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Unlayer (YC W22)

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • Artificial Intelligence

Unlayer is a company that provides embeddable content creation tools primarily for SaaS platforms. Their suite of drag-and-drop builders includes email, popup, page, and document builders, enabling users to create high-quality, cross-compatible emails, professional landing pages, captivating popups, and more without writing any code. Unlayer offers a library of over 1800 pre-designed email templates suitable for various industries, and their tools are optimized for a seamless user experience across mobile and desktop platforms. They provide a robust platform that integrates easily with websites, CRMs, and ESPs, offering customizability and white-labeling options. Unlayer is trusted by over 1000 SaaS brands globally, providing essential resources, support, and enterprise-level solutions to enhance user engagement and save on development and maintenance costs. Their tools feature real-time collaboration, AI-driven text and image creation, and are continuously updated to maintain competitiveness in the market.

11 - 50 employees

Founded 2022

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 Seed Round on 2022-04

📋 Description

• Create and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDK • Engage with the developer community through forums, social media, and events to promote Unlayer's products and gather feedback • Develop and deliver technical presentations, workshops, and webinars to educate internal teams and developers on Unlayer's capabilities • Collaborate with the product team to incorporate developer feedback into future product roadmaps • Assist in troubleshooting and resolving developer issues and diagnose software issues including UI problems, integration issues, and API errors • Provide clear and concise instructions to coworkers and customers on how to resolve technical issues, independently and through guided troubleshooting • Collaborate with engineering and product teams to escalate complex issues and provide feedback on product improvements • Develop and maintain technical documentation, knowledge base articles, and FAQs to empower coworkers and customers to self-serve

🎯 Requirements

• 3+ years of experience in software development, preferably in web technologies • Advanced understanding of HTML, CSS, Javascript & SDK • Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users • Ability to remain calm and professional in challenging situations • Strong problem-solving skills and attention to detail • Experience with public speaking and presenting technical concepts to diverse audiences • Passion for developer tools and email marketing technologies • Must be able to work EST or CST hours • Preferred: Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field • Preferred: Experience with email design and development • Preferred: Understanding of Vanilla JS, Vue, Angular and React a plus • Preferred: Previous experience in a developer relations or advocacy role • Preferred: Contributions to open-source projects • Preferred: Familiarity with customer support software (ie: Intercom) and ticketing systems is a plus