Unqork
SaaS • Enterprise • Artificial Intelligence
Unqork is a leading provider of a zero-code application platform that enables enterprises to easily build, secure, and manage applications without writing any code. The company focuses on driving digital transformation by minimizing technical debt and fostering collaboration between IT and business teams. Unqork's platform is designed to accelerate business agility by offering enterprise-grade security and compliance, and significantly reducing the time and resources required for application development and management. Industries that benefit from Unqork's solutions include financial services, government, insurance, and healthcare, among others. With a robust marketplace and integration capabilities, Unqork helps organizations modernize their legacy systems and drive innovation.
201 - 500 employees
Founded 2017
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
💰 Venture Round on 2021-01
Associate Technical Services Engineer
November 25
🇺🇸 United States – Remote
💵 $65k - $80k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
👷🏻♀️ Engineer
🦅 H1B Visa Sponsor
Unqork
SaaS • Enterprise • Artificial Intelligence
Unqork is a leading provider of a zero-code application platform that enables enterprises to easily build, secure, and manage applications without writing any code. The company focuses on driving digital transformation by minimizing technical debt and fostering collaboration between IT and business teams. Unqork's platform is designed to accelerate business agility by offering enterprise-grade security and compliance, and significantly reducing the time and resources required for application development and management. Industries that benefit from Unqork's solutions include financial services, government, insurance, and healthcare, among others. With a robust marketplace and integration capabilities, Unqork helps organizations modernize their legacy systems and drive innovation.
201 - 500 employees
Founded 2017
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
💰 Venture Round on 2021-01
📋 Description
• Report to our Senior Director, Technical Services Engineering • Be the primary contact for support assessment consultants • Partner with support leadership to operationalize and improve support processes • Promote positive outcomes for technical support issues across the account portfolio • Foster education and process documentation for support consultants • Partner with platform operations and customer success teams to improve support models and new processes focused on scalability • Provide service to our clients and internal collaborators
🎯 Requirements
• 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar) • Basic Knowledge of Databases (MongoDB) + JSON + RESTful API • Technical Troubleshooting Ability (no-code experience or similar) • Experience in Designing, Documenting and Educating new Operational Processes • Service Mindset - Customer-focused
🏖️ Benefits
• 💻 Work from home with a remote-first community • 🏝 Unlimited PTO (and the encouragement to use it) • 📝 Student loan payback program • 🏥 100% employer-covered medical, dental, and vision options available to you and your dependents • 💸 Flexible Spending Account (FSA) • 🏠 Monthly stipend toward your WFH setup, vacation, development and more • 💰 Employer-sponsored 401(k) with contribution match • 🏋🏻♀️ Subsidized ClassPass Membership • 🍼 Generous Paid Parental Leave
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