Customer Success Manager – North America

🕒 July 31

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UP42

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

UP42 is a comprehensive platform dedicated to providing access to geospatial data, including satellite imagery, drone data, and remote sensing information. Their developer-first approach enables users to utilize flexible APIs and a Python SDK to craft tailored solutions for a range of applications. By aggregating data from leading providers in one marketplace, UP42 empowers organizations to efficiently access and analyze geospatial information, facilitating tasks like change detection and trend monitoring.

📋 Description

• Cultivate long lasting business relationships and manage customer portfolios • Own customer orders from request to delivery • Develop and execute customer success plans • Take ownership of customer engagement including kick-offs, onboarding, trainings, and health checks • Collaborate with the sales team to identify growth opportunities and support renewals • Ensure excellent end-to-end customer experience • Drive and execute internal projects to implement customer success best practices

🎯 Requirements

• Background in geospatial or similar field • Proficiency in using GIS/remote sensing software and tools • Working knowledge of customer success processes • Proven track record of managing own book of business • Effective communication skills for technical and non-technical audiences • Technical expertise and problem-solving skills • Experience with or understanding of APIs • Exceptional organizational skills and attention to detail • Excellent written and verbal communication skills in English (knowledge of other languages is a plus)

🏖️ Benefits

• wellbeing initiatives • sponsored fitness subscriptions • educational budget for personal development • public transportation discount