Principal Product Designer, User Engagement

October 9

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Upstart

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Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

1001 - 5000 employees

📋 Description

• Design and deliver the vision for engagement across Upstart’s ecosystem, building experiences, from financial tools to personalized insights, that keep users returning and pave the path to upsell and cross-sell. • Champion the user journey, crafting intuitive and rewarding experiences that build trust and increase lifetime value. You’ll partner with consumer research, product marketing, and data to ground your work in real-world behaviors and motivations. • Drive experimentation at scale, using rapid iteration and clear metrics to test what works. You’ll bring clarity to ambiguity by identifying levers for activation, retention, and repeat engagement, and aligning stakeholders around the most promising paths forward. • Lead with influence, collaborating across product lines and teams to stitch together a cohesive experience across our suite of offerings, ensuring engagement efforts ladder up to shared company goals. • Balance vision and execution, making strategic trade-offs across short-term optimization and long-term differentiation. You'll help shape a roadmap that prioritizes measurable impact while investing in foundational capabilities for sustained growth.

🎯 Requirements

• 10+ years designing and shipping high-quality digital products, with a track record of driving measurable impact on user engagement and retention. • 2+ years designing for growth, engagement, or post-acquisition experiences in consumer products. • A portfolio that demonstrates exceptional product thinking, behavioral insight, and end-to-end execution across multiple platforms. • Deep experience with experimentation, A/B testing, and data-informed design iteration. • Strong collaboration skills with a proven ability to influence senior product and engineering partners. • Proficiency in Figma and research tools (e.g., UserTesting, Maze, Dovetail) and fluency in UX and visual systems design. • Ability to translate complex user needs and business goals into clear, elegant, and scalable design solutions. • Experience mentoring and guiding design talent to elevate craft, strategy, and cross-functional impact.

🏖️ Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices