Implementation Project Manager

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Urbantz

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Transport • eCommerce • SaaS

Urbantz is a comprehensive transport management platform designed to optimize delivery operations at scale. It offers dynamic route planning, delivery management, and multi-carrier management to enhance the efficiency of last-mile delivery. Urbantz provides real-time delivery slots, insights, and proof of delivery features to improve recipient experiences and reduce failed deliveries. The platform supports various use cases including express deliveries, grocery and food transport, big and bulky items, and click and collect options. Urbantz aims to create sustainable delivery experiences with configurable workflows that integrate seamlessly with existing eCommerce platforms and systems.

51 - 200 employees

🚗 Transport

🛍️ eCommerce

☁️ SaaS

💰 Series A on 2020-03

📋 Description

• Own and manage the end-to-end delivery of client implementation projects, from kick-off to go-live. • Act as the primary point of contact for clients, ensuring consistent communication, alignment on expectations, and a high level of client satisfaction. • Define and monitor project scope, timelines, and deliverables in close collaboration with internal stakeholders and the client. • Configure the Urbantz platform directly to match the client’s operational workflows and requirements, with the support of more technical profiles when necessary. • Translate client needs into effective platform setups and test scenarios, ensuring a robust and scalable configuration. • Organize and lead client workshops and working sessions to gather input, validate progress, and adjust plans accordingly. • Coordinate with internal teams, including Sales, Product, Engineering, Support, and Customer Success, to ensure smooth execution across all fronts. • Identify potential risks or issues early and take proactive action to mitigate them, ensuring projects stay on track. • Manage escalations professionally, maintaining trust and transparency with clients. • Ensure a seamless go-live experience, preparing both the client and internal teams for a successful handover to the Customer Success team. • Deliver clear project documentation and contribute to the continuous improvement of delivery processes.

🎯 Requirements

• At least 5 years of professional experience in project management (ideally in SaaS, tech, or integration-heavy environments). • Solid technical understanding, you can confidently discuss APIs, data flows, and systems architecture with engineers. • Fluent in French, English and Spanish. • Excellent interpersonal skills, you're comfortable communicating with warehouse managers, product leads, and C-level executives alike. • Ability to handle multiple projects with high attention to detail and time management. • Willingness to travel for key project phases and client workshops.

🏖️ Benefits

• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods... you decide. • Autonomy to define and navigate your own path to success. • Competitive salary, equipment and a raft of employee benefits (dependent on location). • An incredibly diverse international team and a company culture that encourages freedom, creativity and collaboration. • Opportunities to grow your expertise through training, workshops and conferences. • Team meetups in Brussels, and an annual offsite somewhere sunny.