Customer Service

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February 17

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URS Compliance Services, LLC

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Compliance • B2B • Corporate Services

URS Compliance Services, LLC is a company that specializes in providing compliance and corporate services, including registered agent services, corporate document preparation, annual report compliance, and reporting under the Corporate Transparency Act. They aim to simplify the process of maintaining compliance for businesses by offering expert assistance and managing important deadlines for their clients.

51 - 200 employees

Founded 2011

📋 Compliance

🤝 B2B

📋 Description

• We are hiring a customer service to manage customer queries and complaints. • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.

🎯 Requirements

• High school diploma, general education degree, or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support.