Contact Center Customer Experience Specialist – Corporate Payment Services

🕒 3 days ago

🌵 Arizona, North Carolina, +4 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide high quality customer service to high value large Corporate and Government clients and CPS internal groups • Service Corporate and Government accounts using a green screen system • Familiarize with account authority levels and complete verification accordingly • Apply knowledge of the complex liability structure of Commercial accounts based on authority levels • Follow regulatory requirements for servicing Corporate/Government accounts • Utilize SharePoint for requests processed by other business lines • Process requests accurately • Assist with online navigation, password resets and accessibility • Identify and resolve or escalate customer issues • Work across business lines to resolve customer issues • Handle difficult customer calls • Work assigned shifts between 7:00AM and 1:30PM CT • Work weekend shifts on Saturday and Sunday every other weekend, with a varying weekday off

🎯 Requirements

• High school diploma or equivalent • Typically, at least 18 months of customer service or related experience • Pass GSA Background check • Good knowledge of concepts, practices, policies and procedures of banking products and services • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Technical aptitude to assist with online navigation, password resets and accessibility • Ability to identify and resolve/escalate problems • Good time management skills • Strong attention to detail and understanding of potential impact to the client relationship overall • Adhere to Corporate and Government Regulatory requirements • SharePoint navigation and entry experience • Strong ability to multi-task and utilize multiple systems concurrently • Effective written and verbal communication skills and ability to work across business lines to resolve customer issues • Ability to handle difficult customer calls • Effective telephone and interpersonal skills • Good problem-solving and negotiation skills

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • 10% shift differential for shifts beginning at 12:30PM local time or later • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension