Project Coordinator I – Project Management, Product Support

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User Interviews

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SaaS • B2B • Education

User Interviews is a comprehensive research recruitment platform that facilitates the connection between researchers and participants. It offers tools for automated research processes, including participant sourcing from its panel and integration with other platforms through APIs. The platform provides features such as screener surveys, scheduling, incentives, opt-in forms, and detailed collaboration tools to enhance the research process. User Interviews also supports building custom research panels and offers the User Interviews Academy for education and training on research methodologies. Trusted by both large and small research teams, the company helps enterprises quickly find and engage their target audiences for insightful user research.

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

📚 Education

💰 $10M Series A on 2021-03

📋 Description

• QA & launch recruitment for our researchers' submitted projects • Manage the ongoing recruitment and full lifecycle of our researchers' projects • Handle proactive outreach to researchers regarding their projects • Cover other team members when they are out of office • Serve as the product expert, keeping up to date with new product releases and features • Handle incoming customer communications, providing excellent & timely support and troubleshooting when necessary • Bring ideas and brainstorms to the forefront related to our team goals • Coverage on holidays, optional and not required.

🎯 Requirements

• 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.) • Bachelor’s degree strongly preferred • Down-to-earth self-starter • Excited by the idea of joining an early-stage and lean startup • Comfortable with ambiguity • Must be fluent in English (both written and verbal)

🏖️ Benefits

• Hourly rate of ₹288.46 INR/hour • 18 paid vacation days • Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered. • 8 paid public holidays (India holidays) • Government provided pension • Health Insurance • Provided company laptop • Awards for 360-degree recognition, work anniversaries, & birthdays