UserTesting
SaaS • Enterprise • B2B
UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.
501 - 1000 employees
Founded 2007
☁️ SaaS
🏢 Enterprise
🤝 B2B
💰 Grant on 2020-11
Customer Support Specialist
Job not on LinkedIn
October 30
UserTesting
SaaS • Enterprise • B2B
UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.
501 - 1000 employees
Founded 2007
☁️ SaaS
🏢 Enterprise
🤝 B2B
💰 Grant on 2020-11
📋 Description
• Respond to a range of customer issues based on priority via email, chat, and phones • Identify and analyze issues, patterns, and trends in customer requests & product performance • Identify and evaluate opportunities to increase customer satisfaction • Craft well-written professional responses • Demonstrate empathy and patience in every customer interaction • Achieve monthly goals of solved tickets without compromising quality • Find solutions and resolve issues while always adhering to company policies and guidelines • Learn, utilize and multitask across a variety of tools to view account information, troubleshoot, and solve complex issues • Identify and escalate bugs to the appropriate internal teams • Communicate effectively with internal teams to identify pain points and provide product feedback
🎯 Requirements
• Strong customer service experience • Bachelor's degree or equivalent experience preferred • Excellent troubleshooting and investigative skills with iOS, Android, Windows and Mac OS devices • Ability to identify, replicate, triage, and prioritize bugs/issues quickly and efficiently • Help maintain world-class CSAT standard of 95% • Professional written and verbal communication skills with strong attention to detail • Must be able to self-manage in a fast-paced environment with an international team • Desire to continually learn, adapt and work in the developing UX field • Multilingual (professional working proficiency) is a plus • Strong interpersonal skills required
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development • Paid time off • Remote work options
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