UX Researcher

October 31

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UserTesting

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SaaS • Enterprise • B2B

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

501 - 1000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Grant on 2020-11

📋 Description

• Partner with project managers, sales, and customer success teams to provide the best outcomes for our customers and their consumers; • Ensure quality delivery by identifying opportunities for process improvement and standardization that will assist with efficiency while maintaining quality for our customers; • Bring strategic thinking and business acumen to facilitate discussions with customers about their companies’ business objectives and how research drives their success; • Drive action through ambiguity and multi-task strategic initiatives while prioritizing tactical tasks; • Advocate for research findings to diverse audiences (researchers and non-researchers, all the way to executives) by communicating research insights and recommendations in compelling and creative ways.

🎯 Requirements

• Bachelor's Degree • Minimum 3 years of experience in customer-facing, enterprise-level, digital agency, or consulting conducting hands-on user research • Proven track record performing research initiatives and leveraging both qualitative and quantitative techniques • Command over a broad set of qualitative and user-centered design research methods (i.e., usability testing, concept testing, usability benchmarking, ethnography, longitudinal studies, journey mapping, personas, research roadmaps, diary studies, information architecture methods, etc.) • Excellent presentation and communication (oral and written) skills

🏖️ Benefits

• Paid time off • Flexible working hours