Lead Consultant – ITSM/ESM Practice

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Valiantys - Atlassian Platinum Solution Partner

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Valiantys is an Atlassian Platinum Solution Partner that specializes in delivering customized consulting services to boost productivity and transform businesses using Atlassian tools. They offer a range of services including enterprise agility, cloud migration, IT service management, and managed services. Valiantys has extensive expertise in helping organizations implement and optimize Atlassian software to improve team collaboration and agility. They have worked with diverse industries such as consumer business, financial services, and technology. With a global presence and a strong reputation, Valiantys helps organizations of all sizes achieve their digital transformation goals.

📋 Description

• Shape & Advise: Lead discovery phases and identify high-value opportunities for clients • Advise senior stakeholders on ESM/ITSM strategy, architecture, and transformation roadmaps • Design tailored solutions that align with business goals and technical constraints • Act as a trusted advisor, guiding clients toward long-term value realization • Lead Delivery: Lead and oversee the delivery of complex or cross-practice projects • Ensure delivery approaches align with client needs, best practices, and Valiantys standards • Act as technical lead when required to guarantee quality and consistency • Produce and review key deliverables and ensure clear reporting on progress and outcomes • Lead & Develop People: Manage and support consultants, fostering a high-performance and collaborative culture • Set clear objectives, monitor performance, and provide constructive feedback • Mentor team members and support their technical and professional development • Contribute to recruitment, onboarding, and enablement of new consultants • Ensure team readiness, certifications, and continuous skill development • Drive Consulting Excellence: Act as a reference point for best practices, methods, and tools • Support consultants in resolving complex or strategic challenges • Encourage knowledge sharing and contribute to practice development • Contribute to the evolution of methodologies, standards, and service offerings • Collaborate & Contribute: Work closely with Delivery Managers, Practice Leads, Sales, and Presales teams • Support complex presales activities (solution design, scoping, demonstrations) • Identify business opportunities and contribute to account growth • Strengthen collaboration across teams and practices • Ensure Client Success: Build and maintain strong relationships with key client stakeholders • Ensure high levels of satisfaction and service consistency • Support long-term engagement strategies and value realization • Act as an escalation point for critical issues and ensure timely resolution

🎯 Requirements

• A Master’s degree (or equivalent) in Computer Science or a related field • 7y minimum experience in consulting and leading complex projects • Deep expertise in Atlassian tools and Cloud environments • Proven ability to engage with senior stakeholders and drive strategic discussions • 3y minimum experience in team leadership, mentoring, or people management

🏖️ Benefits

• International and multicultural environment • Flexible remote work policy • Meal vouchers • 100% covered health insurance (for you and your family) • Choice of equipment (PC or Mac) • Supportive and collaborative culture