Heloc Servicing Implementation – Oversight Manager

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October 23

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Valon

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Finance • Fintech • Real Estate

Valon is a residential mortgage servicer, lender, and insurance agency focused on empowering homeowners. The company offers a wide range of services to manage mortgages, provide loans, and offer insurance solutions to homeowners. Valon aims to simplify the process of homeownership through ease, security, and financial expertise, utilizing modern technology to deliver personalized and streamlined services. With a mission to transform the traditional mortgage industry, Valon provides convenient and intuitive platforms for managing mortgages and accessing financial resources, striving for high-quality customer service and competitive rates.

51 - 200 employees

Founded 2019

💸 Finance

💳 Fintech

🏠 Real Estate

📋 Description

• Lead cross-functional initiatives within the Mortgage Servicing division, with an initial focus on standing up the servicing of Home Equity Line of Credit (HELOC) loans. • Oversee end-to-end project execution, ensuring that servicing readiness, regulatory compliance, and customer experience standards are fully met. • Collaborate closely with Operations, Technology, Compliance, Investor Relations, Finance, and external vendors to design and implement scalable processes for HELOC servicing and future product integrations. • Define and implement servicing workflows, from onboarding through liquidation and servicing transfer for all business areas. • Ensure readiness across all platforms by coordinating requirements, testing, and deployment. • Lead projects from strategy to execution, ensuring on-time delivery, risk control, and compliance. • Establish servicing controls, reporting, and monitoring to maintain compliance with regulatory and investor standards, including manual oversight as new loan products ramp up. • Support the creation of training materials and knowledge-sharing sessions to scale expertise across servicing operations. • Track performance post-launch to identify areas of improvement and ensure operational excellence. • Communicate plans for internal teams impacted by the rollout and changes to the current process.

🎯 Requirements

• 5–7+ years of mortgage servicing experience, with strong subject expertise in HELOC products. • Proven experience in project management, program implementation, or process re-engineering. • Strong analytical skills and ability to turn servicing requirements into scalable operational processes. • Excellent communication skills, with the ability to influence stakeholders across multiple teams. • Willingness to get your hands dirty and do whatever it takes to get the job done. • Prior experience in a fintech or servicing transformation environment is a plus. • PMP, Lean Six Sigma, or similar certifications are a plus, but not required. • Minimum education requirement: High school diploma or GED equivalent required

🏖️ Benefits

• Compensation: competitive salary and 401 (k) plan • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. • Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback • Generous time off: 17 days paid time off, sick days, and 11 company holidays • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition