Senior Program Manager – Healthcare Call Center

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November 21

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Valor Healthcare

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Healthcare Insurance • Government

Valor Healthcare is a Veteran and physician-led provider of healthcare services, focusing on delivering patient-centered care to veterans and government agencies across the United States. With more than 70 locations in 18 states, they cater to the healthcare needs of federal government agencies, including the U. S. Department of Veterans Affairs. Valor Healthcare is committed to the mental health and well-being of its employees, having earned the Bell Seal for Workplace Mental Health. They offer a broad range of services such as outpatient clinics for veterans, occupational health, behavioral health, and population health services. Valor Healthcare has secured federal contracts to enhance healthcare services for U. S. service members internationally, reflecting their dedication to serving veterans and service members.

501 - 1000 employees

Founded 2004

⚕️ Healthcare Insurance

🏛️ Government

📋 Description

• Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills. • Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed. • Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked. • Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals. • Maintain the highest standards of patient care and quality assurance within the call center operations. • Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines. • Collaborate with cross-functional teams to ensure the success of healthcare programs and projects. • Serve as the primary liaison to government COR, CO, and clinical stakeholders; ensure proactive communication and issue resolution. • Maintain dashboards, deliver performance reports, and oversee compliance with URAC standards and federal healthcare requirements.

🎯 Requirements

• Minimum of 10 years of progressive project and/or program management experience. • Must have experience with healthcare call center or nurse triage program management. • Demonstrated leadership in call center operations, centralized scheduling, or nurse triage programs. • Proven experience in supervisory positions, with the ability to lead, motivate, and track performance in a heavy volume setting. • Bachelor’s degree in healthcare management, business administration, communication, IT, social science, or related field. • Demonstrated experience managing and implementing programs, including identifying, maintaining, and/or adjusting the resources; overseeing the formal planning, tracking, and reporting of program performance. • Must have served in supervisory positions and show examples of how the individual has applied strong leadership, interpersonal, organizational, and communication skills in implementing programs and projects. • US Citizenship is required.

🏖️ Benefits

• Valor Healthcare is an equal opportunity employer. • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.