Senior Field Service Engineer

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3 days ago

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Vanderlande

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Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.

5001 - 10000 employees

📋 Description

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers. • Coordinate operational fault correction activities on MHE in collaboration with operations managers. • Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence. • Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations. • Provide support with new or ongoing projects. • Take full accountability for Planned Preventive Maintenance (PPM) activities. • Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability. • Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors. • Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams. • Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders. • Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency. • Champion a safety-first culture, ensuring a safe working environment across all activities.

🎯 Requirements

• You are in the possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline. • Strong technical knowledge of electro-mechanical systems and system controls, including fault-finding and maintenance. • Proficiency in MS Office applications is essential. • Experience with Maximo (CMMS system) is desirable. • Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous. • Ability to analyse complex technical problems and implement effective solutions. • Excellent communication skills to build trust-based relationships with customers and stakeholders. • Strong organisational skills with the ability to manage multiple priorities in a dynamic environment. • Commitment to continuous improvement and professional development.

🏖️ Benefits

• 224 Hours holiday (28 days) • Aviva Medical Cover & Pension • YuLife – Wellbeing membership with fast access to GP appointments, health and wellbeing support, and rewards. • Cycle to work scheme • Yellow Nest childcare salary sacrifice scheme • Access to Achievers – an award-winning internal recognition platform