Customer Success Manager – Strategic

🕒 February 25

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Vanta

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

📋 Description

• Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments. • Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning. • Develop and execute comprehensive account success plans tied to measurable business outcomes and customer security objectives. • Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies. • Partner closely with Account Executives to identify and drive expansion opportunities across compliance frameworks, Trust Reports, Risk Management, and additional Vanta solutions. • Serve as a trusted GRC advisor, guiding customers through complex regulatory environments such as SOC 2, ISO 27001, ISO 42001, GDPR, HIPAA, and custom frameworks. • Provide strategic guidance on scaling security programs, operationalizing continuous compliance, and maturing risk management processes. • Navigate and influence complex stakeholder ecosystems including security, IT, legal, procurement, and executive leadership. • Act as the voice of the customer, influencing product strategy and cross-functional priorities to improve enterprise readiness and customer outcomes. • Proactively manage risk across accounts, including renewal forecasting, stakeholder changes, organisational shifts, and evolving compliance landscapes. • Lead cross-functional initiatives with Product, Engineering, Support, and Sales to resolve sophisticated customer challenges.

🎯 Requirements

• 8+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts. • Strong GRC domain expertise, with hands-on experience in security compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001, or similar. • Proven experience engaging and influencing C-level executives in complex, global organisations. • Demonstrated success driving retention and expansion within large, multi-threaded accounts. • Experience leading executive business reviews, building multi-year strategic plans, and delivering measurable business outcomes. • Ability to manage ambiguity and operate effectively in highly matrixed customer organisations. • Strong commercial acumen with experience partnering on large renewals and expansion motions. • Exceptional communication skills, with the ability to translate technical security concepts into executive-level business value. • Strong analytical and problem-solving skills, with the ability to identify risk and drive proactive account strategies. • High level of ownership, accountability, and ability to influence without authority. • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

🏖️ Benefits

• Industry-competitive salary and equity • 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and mobile phone stipend • Commuter benefits for team members who attend the office • Pension matching • 25 days of Annual Leave per year and unlimited sick time • 8 company-paid holidays • Virtual team building activities, lunch and learns, and other company-wide events!