Senior Manager, Commercial Customer Success – East Region

🕒 August 10

🇺🇸 United States – Remote

💵 $198k - $233k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vanta

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

📋 Description

• Lead a team of commercial Customer Success Managers delivering successful onboarding, healthy adoption, advocacy, and retention for commercial customers • Hire, mentor, and develop expert CSMs while building a culture of customer centricity, high performance, and accountability • Influence the design of the upmarket Customer Success strategy and methodology • Develop a repeatable methodology guiding customers in using Vanta as the foundation of their modern GRC program • Define strategies and coach the team to achieve KPIs including revenue retention and customer health • Drive portfolio prioritization, success planning, risk management, and expansion identification • Develop enablement programs covering Vanta products, the security and compliance space, and CSM skills • Partner with revenue operations, product, marketing, sales, recruiting, and other cross-functional teams • Lead team members managing books of roughly 40–55 accounts • Contribute to transformational change in a fast-paced startup environment

🎯 Requirements

• Proven track record of high performance in Customer Success or Account Management • Ability to mentor peers and readiness to transition into team leadership • Ability to define onboarding and ongoing enablement programs supporting team career growth • Experience managing commercial customers with complex product requirements and multiple stakeholder levels • Proven track record establishing executive-level relationships, navigating issues and escalations, and balancing customer and business needs • Strong critical thinking and clear communication skills • History of making framework-based, data-backed decisions • Ability to lead teams effectively through change in a fast-paced environment • Deep curiosity about emerging technologies and enthusiasm for cybersecurity • Natural affinity for problem-solving and enthusiasm for making an early, significant impact at a startup • Openness to using AI to amplify skills and improve efficiency and impact responsibly

🏖️ Benefits

• Industry-competitive salary and equity • Comprehensive medical, dental, and vision coverage • 100% of employee-only benefit premiums covered for most medical plans • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and cellphone stipend • Commuter benefits for team members who report to the SF and NYC office • Family planning benefits • Matching 401(k) contribution with immediate vesting • Flexible PTO policy • 80 hours of Sick Time • 11 company-paid holidays • Virtual team building activities, lunch and learns, and other company-wide events