Program Manager, Technical Education

November 20

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Vanta

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Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

📋 Description

• Own and maintain technical documentation for integrations, ensuring consistency, accuracy, and clarity across all channels. • Partner with EPD to align documentation timelines with product release schedules, ensuring documentation is ready at launch. • Produce a wide range of support content, including: • Internal snippets and guides for tools like Fin Co-Pilot and AI-powered chats • Training programs, workshops, and live customer facing educational webinars • External documentation like FAQs, tooltips, and troubleshooting guides • Enable internal teams to close tickets faster by embedding smart documentation within support workflows. • Reduce the volume of integration-related support tickets by: • Driving a 40% decrease in escalations per month (e.g., 50 ➝ 30) • Reducing customer support requests via Slack by 50% (e.g., 110 ➝ 55) • Influence upstream support metrics in partnership with the Support team, such as: • Reducing time to resolution for integration tickets • Increasing AI-powered support ticket deflections • Decreasing the total number of new integrations-related tickets by 100 per month

🎯 Requirements

• 3–5+ years of experience in technical writing, developer documentation, or product support enablement; preferably in a SaaS or API-heavy environment. • Experience writing about or supporting integrations, APIs, or developer-facing products. • Exceptional communication and collaboration skills; you're comfortable working with engineers and support reps alike. • Strong understanding of how to write for different audiences: technical users, non-technical customers, and internal teams • Comfort with metrics-driven work and ability to use documentation to drive measurable impact. • A natural drive to understand how systems work end-to-end, including edge cases and backend dependencies. • Willingness to dig into unfamiliar platforms (e.g., a new cloud provider) to document them thoroughly • Tools & Experience: • Cloud platforms: AWS, Azure, GCP • Developer tools: GitHub, GitLab, Bitbucket, Swagger/OpenAPI • Identity and ticketing systems: Okta, Azure AD, Google Workspace, Jira, Zendesk • Writing/publishing: Markdown, Git, ReadMe/Docusaurus, internal tools like Notion or Confluence • Experience with AI-powered knowledge systems or a support deflection tool

🏖️ Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental Leave for all new parents • Health & wellness and remote workplace stipends • Family planning benefits through Carrot Fertility • 401(k) matching • Flexible work hours and location • Open PTO policy • 11 paid holidays in the US